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Providence Patient Dining Specialist in Oregon City, Oregon


Providence is calling a Patient Dining Specialist to Providence Willamette Falls Medical Center in Oregon City, Oregon. This is an on call, variable shift position.

We are seeking Patient Dining Specialist who will provide a high level of customer service for patients, family members, volunteers, physicians and staff. The Service Excellence Standards of Behavior guidelines must be adhered to at all times. Must have comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a health care environment. Proper sanitation procedures and practices must be following to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area. Adhere to County/State Health department, hospital, and department standards, policies and procedures at all times

In this position you will have the following responsibilities:

  • Coordinate the provision of attractive nutritious meals to patients by timely and accurate assembly of food trays and the timely delivery of meal carts to designated nursing units in a courteous, friendly manner

  • Assure patient dining services runs smoothly to provide a positive food experience for our patients

  • Meet and routinely visits with patients and families to address concerns and assure patient satisfaction is achieved, assures all areas are well stocked, clean, and orderly

  • Coordinate the daily operation of the Food and Nutrition Services department to assure quality service, product, and operation standards are achieved. Coordinate daily operations, which includes Provtime review, directing, scheduling, coaching and training employees

  • Participate in the hiring and performance management of employees

  • Participate in development and implementation of menu items, workflow, job description, job outlines, practices and procedures

  • Responsible for data entry, quality control/monitoring and preparation of daily operational reports

  • Referring decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager


Required qualifications for this position includes:

  • High School Diploma -OR- GED

  • Oregon Food Handler's Certificate -OR- Serve Safe Certification prior to employment

  • One (1) year Customer service, computer skills, patient interaction, healthcare food service and food service experience

  • Healthcare food service using therapeutic diets

  • Experienced in use of computer applications, e.g., Word, Office etc., with focus on data input

Preferred qualifications for this position includes:

  • Registered Dietetic Technician

  • Experience in high volume call center

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Diet/Nutrition Aide

Location: Oregon-Oregon City

Req ID: 277682